If you cannot find your confirmation email in your normal inbox, it is worth checking in your spam or junk mail section in case your notification got lost.
We always send a confirmation email immediately after your order has been placed.
Add our email address customerservice@pineapple.uk.com to your email contacts list to ensure you receive our emails to your inbox.
View your account: You can view all your order details including shipping updates by logging in to your Pineapple account at on our website using the following link: https://www.pineapple.uk.com/account/login
Gmail users: We are aware of a technical issue delaying some order confirmations to Gmail email accounts. Please contact customer service if you have not received your confirmation email and we will reply with full details of your order.