Online shopping
We answer all your online shopping questions.
- I can't log in to my account. I am sure I have an account or placed an order as a guest.
- I placed an order as a guest. How can I return my order?
- Which countries do you deliver to?
- Washing and care instructions
- Do you have a size guide?
- How can I return an item from my order?
- I didn't receive my confirmation email.
- How do I get 20% discount off my first online order?
- Can I return my online order to the Pineapple store?
- I have a question about my order, which isn't answered in the FAQ section
- What happens if I haven't received my parcel?
- How long do I have to return my order?
- How long will it take for my order to arrive?
- I have only received part of my order
- What happens if I don't receive my order?
- How can I pay for my order?
- Can I change my account details?
- Can I exchange an item from my order?
- Can I cancel my order?
- When and how will I receive my refund?
- I have a wholesale or business enquiry.