If you have not received your order within 10 working days then please contact us and we will track it with Royal Mail. Please note Royal Mail will not deliver or collect on bank and public holidays.
Royal Mail will always leave a "While you were out" card so that you can arrange re-delivery if there was no response when they attempted delivery.
If the post office is unable to deliver a parcel after a few attempts, it will be sent back to us. We will then apply a charge of £3.95 (or the postage cost charged by Royal Mail, whichever is the greatest) to cover the costs we have incurred trying to deliver your parcel.
Parcels are not classed as missing until 10 working days after the expected delivery date by Royal Mail. At this point we would send a replacement if it has still not arrived although you will normally be expected to complete a non-receipt declaration form from us to help prevent fraudulent claims.
